BPS Nord – Nordland Bompengeselskap AS | English | Customer service | My Site

My Site related questions with answers

How can I send an inquiry through My Page?

Log in to "My page".

Go to "Customer service" and "Select toll service provider". Postaddress, phonenumber and link to contact form and website to the Toll road operator will appear.

 

Where do I find an overview over my invoices and my payment information?

If you have an agreement, you will find an overview of your invoices and your payment information on "My page".

Log in to "My page" and click on "Invoice" in the menu. Here you can see the invoice, payment information and a specification with passing details.

How do I terminate my agreement?

Termination of the agreement can be registered in "My site" or our contact form.

If you want to terminate your agreement on "My site" you must log in, and go to "Tags and vehicles". Choose the option "Remove vehicle" and follow the instructions.

Information about refunds of deposit and account balance will be given when we have received the notification of termination.

How do I remove a vehicle from the agreement?

You can remove a vehicle from your agreement on "My site". Go to "Tags and vehicles". Choose the option "Remove vehicle" and follow the instructions. If you want to reuse the tag later, you can choose the option "Reuse the tag". If you want to terminate the tag, you choose "Settle tag deposit".

Information about refunds of deposit and account balance will be given when we have received the notification of termination.

You can also fill in our contact form.

How do I collect passage details?

Passage details can be collected on "My page".

Go to "Passages" in the menu to the left. Here you can see passage details month by month, or you can choose a smaller period. If you go to "Invoice" and "Go to passages" you will see the passages for each invoice. The passages can be exported to CSV file.

How do I add a vehicle to an existing agreement?

Log in to "My page". Go to "Tags and vehicles" and "Add vehicle". Fill in the required information, and click "Proceed". You must choose if you want the vehicle to be in your existing account (then you must select account below), or if it should have its own invoice. Confirm that you have accepted the terms and conditions, and click "Save and confirm".

Please note that vehicles with a foreign licence plate number must be registered at EPC Plc in order for the AutoPASS agreement to be valid.

The agreement is valid from the day you entered into it even if you haven’t received your tag yet. It will normally take 7-10 working days until you receive the tag in the mail.

How do I change the registered vehicle on my agreement?

Log in to "My page". Go to "Tags and vehicles" and choose "Move tag to another vehicle". Select tag, and fill in information abount the new vehicle. Click "Proceed" and choose date it should be valid from (you can to three days back). Click "Save and confirm".

The tag must be moved to the new vehicle.

 

How do I change my address?

If you have an AutoPASS-agreement, you can change your address in "My page".

Go to "Edit profile" and fill in the new address. Click "Save profile".

It is not required for the vehicle owner to be the same person as the agreement owner. For that reason, our agreement register is not connected to the National Population Register or the Register for Motor Vehicles.

If you do not have an agreement, it is not possible to change the invoicing address. We will collect information on ownership of the vehicle from the Register for Motor Vehicles.

You can also contact us to change your address here.

How do I log in to My Page?

Log in to "My page" here.

Choose "Log in" if you have a norwegian electronic ID. 

If you do not have a norwegian electronic ID, you can choose "Users outside Norway". If you have logged in to "My page" before, you can enter your e-mailaddress and password. If it is the first time you log in, you must click on "New user". Follow the instructions.

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